Frequently Asked
Questions
General Questions
Technical Questions
Frequently Asked Questions for
Current Users
What
is a NoMoreClipboard.com Partner Physician?
Some physician practices "sponsor"
their patients to send NoMoreClipboard.com-based
forms to their office. This means that you
send your form to them using our simple
Send Form button, and your information
will be faxed to your doctor, meaning you
do not need to be a Premium Subscriber.
What
is a NMC911 Emergency Access Card?
Shortly after NoMoreClipboard.com Premium
Subscribers have completed their Personal
Health Record, they will have the ability
to print their own NMC911 Emergency Access
card. This card contains the most important
information that an emergency responder
will need to know about your health to determine
the best course of treatment for you.The
NMC911 Emergency Access card provides emergency
responders with one-time, read-only access
to your NoMoreClipboard.com record.
How much information
should I enter into my NoMoreClipboard.com
record?
Since you are in complete control of your
NoMoreClipboard.com record, how much information
you store is up to you. You can store a
list of allergies, vaccinations, and current
prescriptions, plus illness and accident
history, and any other pertinent information
in your NoMoreClipboard.com record. As the
owner of your NoMoreClipboard.com record,
you can choose to store as much or as little
medical information as you need.
But remember, better information translates
to better care.
How can I make
the most of my NoMoreClipboard.com account?
Use the account for better healthcare. Enter
as much information as you can in your NoMoreClipboard.com
record. If you need more information about
a particular condition, ask your doctor
for that information at your next office
visit. Think of your doctor as your partner
in healthcare; print a copy of the information
contained in your NoMoreClipboard.com account
and ask him/her to review it and make suggestions.
Use NoMoreClipboard.com to help you and
the people you care for define their health
issues and family medical history.
I don't have a
regular family doctor. Can I still subscribe
to the NoMoreClipboard.com service?
Yes. NoMoreClipboard.com is available to
everyone, so you can use it even if you
do not have a regular family doctor.
What kind
of computer do I need to use NoMoreClipboard.com?
You need access to a computer connected
to the Internet. For best results, use the
newest browser version your computer will
support. We recommend using Internet Explorer.
However, Macintosh users need OS system
7.5 or later, and can use Netscape 7.0 or
Internet Explorer 5.0 or newer. PC users
may use Internet Explorer 6.0, Firefox 1.0,
or Netscape 7.0 or newer. For AOL, use Version
8.0 or newer. The browser must support 128-bit
encryption. For some features of NoMoreClipboard.com,
JavaScript functionality must be turned
on in your browser.
How should
I choose my NoMoreClipboard.com password?
Choosing a password is your responsibility.
Your password helps you keep your NoMoreClipboard.com
information private and secure. Here are
some important things to remember when you
are choosing a password:
- Change your password every few months.
- Use a password that is difficult for
someone to guess, but easy for you to
remember.
- Your password should be at least five
characters long.
- Use a combination of letters and numbers.
- Don't use your birthday, a family name,
a pet name, or other information that
might be easy for someone to guess.
- Do not tell anyone your password.
- Remember to log out when you leave
any personal computer.
How
do I choose a password hint?
The password hint is used to remind you
of your password, should you forget it.
Your password hint should remind you of
your password, but it should not contain
or give away your password.
How do I
start building my new NoMoreClipboard.com
personal health record?
Gather your paper copies of medical records.
You may want to contact your doctor and
ask to receive copies of your medical records.
You may also want to ask your doctor which
parts of your medical records are the most
useful for your new NoMoreClipboard.com
health record history.
When you first begin using NoMoreClipboard.com,
take your time and think about the types
of information or notes that are the most
important to you and/or your family. You
do not need to use medical terminology when
you enter information into your NoMoreClipboard.com
record; just describe your history using
your own words. If you're not sure of the
correct name for a condition, enter your
best guess, then use the description boxes
to enter an explanation in as much detail
as possible.
The NoMoreClipboard.com Completion Wizard
will assist you by walking you through the
creation of your Personal Health Record.
Additionally, we have thousands of medications,
conditions, medical prodecures and allergies
pre-loaded into their respective fields
that will autofill as you begin typing in
the pertinent terms.
Does my
doctor need to subscribe to NoMoreClipboard.com
in order for me to use the service?
No. You can share your information with
your doctor, whether or not he/she subscribes.
How can
I share my NoMoreClipboard.com information
with my doctor?
Once you've created your NoMoreClipboard.com
record, you can select the portions of the
record that you want your doctor to have.
You can then send the record to your doctor
by fax. You always have total control over
the information that you choose to make
available to your doctor.
How does
my doctor use my NoMoreClipboard.com information?
Your NoMoreClipboard.com file does not replace
your current records at your doctor's office.
It is simply an alternate way for you to
communicate your personal health information
to your doctor before or after each visit.
Can my
doctor share my NoMoreClipboard.com information?
Your doctor uses only the NoMoreClipboard.com
information that you choose to provide to
him or her. Your doctor (and his or her
medical staff) cannot share your information
in any manner without your expressed permission.
Can I
use NoMoreClipboard.com to provide information
to my doctor if I am away from home?
Yes, NoMoreClipboard.com is available anytime
and from virtually any location in the world.
Because NoMoreClipboard.com is Web-based,
you can access it from any computer with
Internet access, so it doesn't matter if
you're on vacation, at work, or at home,
you can access your information and have
it sent to your doctor.
Do I need
to know medical terms or have any special
medical knowledge to use NoMoreClipboard.com?
You don't need any special medical knowledge
to use NoMoreClipboard.com. You can explain
your health conditions in NoMoreClipboard.com
in the same way that you would explain them
to your doctor.
How can
my NoMoreClipboard.com information help
me if there is an emergency?
In the event of an emergency, you can quickly
access your most important health information
and select the information that could be
useful to your treatment. This information
may also serve physicians in different specialties
when an emergency occurs. Remember, your
NoMoreClipboard.com information is only
as up-to-date as you keep it, so it is important
to add to your information regularly. In
addition, you can print out a summary of
your health information and keep a copy
with you in case of an emergency. Premium
subscribers receive a NMC911 Emergency Access
card that gives emergency responders one-time,
read-only access to the NoMoreClipboard.com
record.
Is NoMoreClipboard.com
information confidential and secure?
Our site uses the same type of Secure Socket
Layer (SSL) account security used by many
major retailers and financial institutions.
Furthermore, our site's security is approved
by VeriSignTM, the dominant certificate
authority on the World Wide Web. Your information
is also stored behind a "firewall"
that protects your information from unauthorized
users.
Your NoMoreClipboard.com record is further
protected with your personal log-in and
password and is not accessible to anyone
without your knowledge, so long as you keep
your log-in and password confidential. You
are the only person who can ever see, create,
change, or delete your NoMoreClipboard.com
record.
The only users who will have access to
your information are you and the physicians
with whom you agree to share your information.
NoMoreClipboard.com will never share any
of your personal information, including
your email address, without your expressed
permission.
Will my
insurance company have access to my account?
Insurance companies will not have access
to your NoMoreClipboard.com account, or
any of the personal information in it, unless
you send the information to them. Insurance
companies tend to rely on their own claims
information for the patients they insure.
What happens if
I lose my password?
When you register, you will be asked to
provide a "secret question" to
which only you will know the answer. You
will also be asked to supply NoMoreClipboard.com
with the answer. If you should lose your
password, call our toll-free number at 877-643-3463.
We'll ask you the "secret question."
If the answer you give matches what we have
on file, we'll reset your password for you
instantly.
What happens
if I get locked out of my account?
As a security measure, your account will
automatically lock up if the wrong password
is entered more than five times in succession.
Call our toll-free number at 877-643-3463
if you need us to unlock your account for
you.
What happens
if I change my e-mail address?
If you change your e-mail address, simply
log in to your NoMoreClipboard.com record
and update your information. This way, your
doctor will have your most recent e-mail
address the next time that he or she receives
a fax or communication over the Internet
from your NoMoreClipboard.com account.
|
